Gift Wrapped e'Dese Bear Coffee Mug

Your purchase is subject to South African consumer protection law, including the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA). These laws provide certain rights to return goods and receive refunds in specified circumstances.

For purchases made online (or by any distance method where you could not inspect the goods before buying), you have the right to cancel the purchase without reason within seven (7) calendar days of receiving the goods. If you exercise this right:

• You must return the goods in their original condition and packaging, unused.

• You are responsible for the direct cost of returning the goods.

• We will issue a full refund of the purchase price within 30 days of receiving your cancellation.acts.co.za+1

If you wish to return an item just because you changed your mind and it does not fall under the cooling-off rights above (e.g., in-store purchase with immediate inspection), any such returns are at our discretion. We may accept returns of unused items with their original packaging within a reasonable period, but this is not required by law unless covered under sections 2 or 3 CPA.

To be eligible for any return:

• You must provide proof of purchase (receipt, invoice, or order confirmation).

• Items must be returned in original condition, unused, and with original packaging.

Refunds will be issued via the original payment method used at the time of purchase unless another method is agreed. Refunds may take up to 30 days to process after we have received the returned goods.

To initiate a return or refund, please contact us at:

• Email: brandingedese@gmail.com

Shipping Coverage
We currently ship to addresses within the Republic of South Africa only. International shipping is not offered at this time.

Processing Time
All orders are processed and prepared for shipping within 1–2 business days after payment confirmation. Orders are not shipped on weekends or South African public holidays.

Shipping Methods & Delivery Timeframes

• Standard Courier Delivery: Estimated delivery 3–7 business days after dispatch.

• Local Delivery (optional) if available in your area – please contact us for details.

• Delivery times may vary in remote areas or during peak periods such as holidays and sale events.

Shipping Costs

• A flat shipping fee will be applied at checkout based on your order and delivery location.

• Free shipping may be offered automatically for orders over a specified amount (e.g., free standard shipping on orders above R1000) — details will be shown at checkout.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation with a tracking number via email or SMS so you can monitor your delivery status with the courier.

Delivery Attempts & Address Accuracy
Please make sure your delivery address, contact number, and other details are accurate at checkout. If the courier attempts delivery and cannot reach you, they may make multiple attempts or return the parcel to the depot per their standard procedure. Additional delivery attempts may incur a re-delivery fee.

Risk & Signature
Risk of loss or damage to products passes to you upon delivery. Some couriers require a signature at the delivery address for proof of receipt.

Damages & Issues in Transit
If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage and packaging. We will work with you and the courier to resolve the issue quickly.

Delayed or Lost Shipments
While we strive to meet estimated delivery times, occasional delays may occur due to courier issues, weather, or high volume. If a shipment appears delayed, please first check the tracking details and then contact us if you need assistance.

Return Shipping Charges
Return shipping costs for non-defective goods are the responsibility of the customer, except where required by law or if the return is due to an error on our part (e.g., wrong or faulty item). Return shipping details are outlined in our Return Policy